Introduction
These Terms of Service ("Terms") govern your access to and use of the services, applications, and websites (collectively, the "Services") provided by FinalPiece AI ("we," "our," or "us"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
Account Terms
Account Registration
To access certain features of our Services, you must register for an account. When registering, you must provide accurate and complete information.
- You are responsible for maintaining the security of your account credentials
- You may not share your account credentials with any third party
- You must immediately notify us of any unauthorized use of your account
- You are fully responsible for all activities that occur under your account
Account Requirements
- You must be at least 18 years old to create an account
- You must have the legal capacity to enter into binding contracts
- If you are creating an account on behalf of an organization, you represent that you have authority to bind that organization
- You may not create multiple accounts for deceptive or fraudulent purposes
Account Termination
We reserve the right to suspend or terminate your account at any time, without notice, for any reason, including but not limited to violations of these Terms.
Acceptable Use
Platform Usage
Our platform provides AI automation, content generation, and business optimization services. When using our Services, you agree that:
- Content generation capabilities are subject to usage limits based on your subscription tier
- Consulting services include AI strategy, operations automation, and sales automation
- Implementation timelines are estimates and may vary based on project complexity
- You are responsible for providing accurate business information and requirements
- Custom solutions are tailored to your specific needs and may require ongoing optimization
Money-Back Guarantee
For our consulting and automation services, we offer a money-back guarantee. This guarantee is subject to:
- Full implementation of recommended solutions according to our specifications
- Reasonable cooperation and timely provision of required information
- Evaluation period of 90 days from implementation completion
- Written request with documentation of unmet performance expectations
- Platform subscription services are subject to separate refund policies
Custom Development and Integration
For custom automation and integration services, you understand and agree that:
- Custom solutions are developed based on agreed specifications
- Changes to requirements may affect timeline and pricing
- Integration success depends on third-party system compatibility
- Ongoing maintenance may be required for optimal performance
- Training and documentation are provided as part of implementation
Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our Services at any time without notice. We may also impose limits on certain features or restrict access to parts or all of our Services without liability.
Support Services
The scope of support services we provide is defined by your subscription tier. We have no obligation to provide support for:
- Modified or altered Services not performed by us
- Services used in violation of these Terms
- Services used with incompatible hardware or software
- Outdated versions of our Services after we have released updates
Third-Party Services
Our Services may contain links to or integrate with third-party services. We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms and policies.
Intellectual Property
Our Intellectual Property
The Services and all content, features, and functionality (including but not limited to all information, software, text, graphics, logos, icons, images, AI agents, and their personalities) are owned by FinalPiece AI or our licensors and are protected by copyright, trademark, and other intellectual property laws.
AI-Generated Content
Our platform enables the creation of content using AI agents and automation tools. Regarding AI-generated content:
- You own the specific content generated by our AI agents at your request using your credits
- You are responsible for ensuring that your use of AI-generated content does not violate any third-party rights
- We retain ownership of the underlying AI models, algorithms, and systems used to generate content
- We may use anonymized patterns from content generation to improve our Services
- We do not claim ownership over your business data, strategies, or proprietary information
Community Contributions
Our platform includes community-driven features where users can submit ideas, feature requests, and feedback. Regarding these contributions:
- By submitting feature requests or app ideas, you grant us the right to implement those ideas without compensation
- Community contributions may be incorporated into our platform for the benefit of all users
- We retain all intellectual property rights to features and apps developed based on community input
- You waive any claim to ownership of features or apps that may resemble your suggestions
License to Use
Subject to your compliance with these Terms and the limits of your subscription plan, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for your internal business purposes. You may not:
- Copy, modify, or create derivative works based on our Services
- Reverse engineer, decompile, or disassemble any aspect of our Services
- Remove any copyright, trademark, or other proprietary notices
- Reproduce, distribute, or display our Services publicly
- Use our Services for any commercial purpose not expressly authorized
- Resell, redistribute, or transfer credits or access to AI-generated content
Your Content
You retain ownership of any content you submit, post, or display on or through our Services ("Your Content"). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute Your Content in connection with providing and improving our Services.
Feedback
If you provide us with any feedback or suggestions regarding our Services, you grant us the right to use such feedback without restriction or compensation to you. This feedback may inform our community-driven development process.
Payment Terms
Service Fees and Payment
You agree to pay all fees applicable to your chosen services, whether platform subscriptions or consulting services. Platform subscriptions start at $19/month, while consulting services range from $1,000 to $15,000+ based on scope. All fees are in U.S. dollars.
Platform Features and Limits
Our platform includes monthly limits for various features. The free tier includes 30 documents, 15 images, and 30 reports per month. Paid subscriptions include increased limits and additional features.
- Monthly limits reset at the beginning of each billing cycle
- Unused resources do not roll over to the next month
- Additional usage may be available through plan upgrades
- Consulting services are priced separately from platform subscriptions
Payment Processing
We use third-party payment processors to bill you through a payment account linked to your account.
- You must provide current, complete, and accurate billing information
- By providing payment information, you authorize us to charge all fees to your payment method
- If your payment method fails or your account is past due, we may suspend or terminate your access to our Services
Service Terms and Refunds
- Platform subscriptions automatically renew unless canceled
- Consulting services require a 50% deposit to begin work
- We offer a money-back guarantee for consulting services if results are not achieved
- Platform subscriptions include a 30-day trial period for new users
- Implementation timelines begin upon receipt of required information and deposit
- Additional services or scope changes will be quoted separately
Taxes
All fees are exclusive of applicable federal, state, local, or other taxes. You are responsible for all applicable taxes, excluding taxes based on our net income.
Limitation of Liability
Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:
- Any implied warranties of merchantability, fitness for a particular purpose, and non-infringement
- Any warranties regarding the security, reliability, timeliness, accuracy, or performance of our Services
- Any warranties that our Services will meet your requirements or be uninterrupted, error-free, or free from harmful components
Limitation of Liability
In no event shall FinalPiece AI be liable for any indirect, incidental, special, consequential, or punitive damages.
This includes, but is not limited to, damages for:
- Loss of profits, goodwill, use, or data
- Business interruption
- Computer failure or malfunction
- Any other commercial damages or losses
In all cases, our maximum liability to you shall not exceed the amount you paid us for the Services during the twelve (12) months preceding the claim.
Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above limitations may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless FinalPiece AI and our officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind (including reasonable attorneys' fees) arising from or relating to:
- Your use or misuse of our Services
- Your breach of these Terms
- Your violation of any third-party right, including any intellectual property right or privacy right
- Any content you submit to or through our Services
- Any claim that your actions caused damage to a third party
We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without our prior written consent.
General Legal Terms
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Dispute Resolution
Any dispute arising out of or relating to these Terms or our Services shall first be attempted to be resolved through good-faith negotiation. If such negotiation fails, all disputes shall be resolved by binding arbitration in San Francisco, California, using the rules of the American Arbitration Association.
Class Action Waiver
You agree that any proceedings to resolve disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this specific provision is found to be unenforceable, then the entire Dispute Resolution section shall be null and void.
Amendments
We reserve the right to update or modify these Terms at any time without prior notice. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after any changes indicates your acceptance of the revised Terms.
Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms at any time without notice.
Entire Agreement
These Terms, including our Privacy Policy, constitute the entire agreement between you and FinalPiece AI regarding your use of our Services and supersede any prior agreements or understandings.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: team@finalpiece.ai
Address: Level 8, 805/220 Collins St, Melbourne VIC 3000
Phone: 1800 003 663
We will respond to your request within 30 days.